Privacy

Last updated October 19, 2026

DisplayValet is software you install on your own computer. Your pictures and videos stay on that computer and your network; they are never sent to us. This page explains the little that is.

What the app sends us, and why

About once an hour, the app sends a status report so we can help when something goes wrong and know which version you run. It contains:

An anonymous id for the installation and for the computer (a one-way code, not your computer's serial number)
The name you gave the place, the contact email you entered, and the names, roles and last sign-in times of the app's users
The app version, the computer's name and Windows version
For each display: its name, brand, model, how it's connected, its address on your local network (IP and MAC), whether it's on, its schedule, recent events, and the file name of the picture it's showing
Your screens, playlists' names and counts (how many displays, pictures, users)

If you send a problem report, it also includes your message, your email if you give it, recent activity in the app and the end of the app's log (with anything that looks like a code or password removed). You can read all of it before sending.

We never receive your pictures or videos, passwords, or the codes your TVs use to pair with the app.

Purchases

Payments are handled by Stripe. We receive your name, email, billing address and what you bought; your card details go to Stripe, not to us. See stripe.com/privacy.

Email

We send license keys, receipts and replies to support requests by email (through Amazon Web Services). Mail you send to support@displayvalet.com is kept for up to a year.

How we use it

To run your license and trial
To answer support requests and spot problems before you notice them
To decide what to improve, from totals across all installs

We don't sell or rent your information, and we don't use it for advertising.

Where it's kept

On Amazon Web Services in the United States. Status history is kept for about 13 months; licenses, purchases and support requests as long as your account is active and as needed for our records.

Your choices

Email support@displayvalet.com to see or delete what we hold about your installation. Uninstalling the app stops it from sending anything.

Contact

support@displayvalet.com

What the app sends us, and why

About once an hour, the app sends a status report so we can help when something goes wrong and know which version you run. It contains:

An anonymous id for the installation and for the computer (a one-way code, not your computer's serial number)

The name you gave the place, the contact email you entered, and the names, roles and last sign-in times of the app's users

The app version, the computer's name and Windows version

For each display: its name, brand, model, how it's connected, its address on your local network (IP and MAC), whether it's on, its schedule, recent events, and the file name of the picture it's showing

Your screens, playlists' names and counts (how many displays, pictures, users)

We never receive your pictures or videos, passwords, or the codes your TVs use to pair with the app.