Troubleshooting: a display isn't found or isn't showing
The usual causes when a TV isn't found, says Not responding, or keeps asking to Allow, and how to fix each.
A TV isn't found
- It's off or asleep: turn it on with its remote and search again.
- It's on a different network (often the guest Wi-Fi): connect it to the same network as the DisplayValet computer.
- Still missing: add it by its IP address (+ Add a display).
A display says Not responding
- Check it's on and connected; if its address changed, DisplayValet follows it after the next search.
A Samsung TV keeps asking to Allow
- Two copies of DisplayValet are probably running on the same network. Run only one.
Still stuck
- Use Help → Report a problem in DisplayValet: it includes the details we need to help.
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